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By 2030, AI won’t wipe out IT jobs, it’ll quietly become the backbone of nearly every task, with bots steadily doing more but humans still steering the ship. While that doesn’t spell a “jobs bloodbath,” it does hint at profound shifts in how IT work happens and who adapts fast.

What’s happening? Analysts at Gartner predict that in the next five years, all IT works will be AI-driven, and much of it likely handled autonomously by bots. Still, they emphasize there’s no mass layoff panic, but a clear message: adapt or become obsolete.

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Today’s AI Menu

▪️ AI in IT, GPT-5 in support, Google Ad woes, Altman’s bot warning & more

▪️ Tutorial: How to use Hour One to instantly make video presentations from text?

▪️ 5 new AI tools to boost your productivity

▪️ AI Special Edition: Cognition raises $400m after Windsurf buyout

▪️ AI Daily Prompt

TODAY IN WORLD OF AI

How GPT-5 is elevating customer service efficiency

Zendesk just dropped some jaw-dropping numbers, thanks to GPT-5, response speed in the Zendesk Resolution Platform is up 25-30% faster, while reliability on standard procedures now exceeds 95%. That’s not just incremental improvement; it’s a quantum leap in customer support AI performance.

What makes this shift so compelling?

▪️ Smarter AI with more context: GPT-5 handles multi-turn conversations and multi-step workflows, no more one-off responses. It can clarify ambiguous requests, follow complex procedures reliably, and reduce failed attempts by about 30%.

▪️ Agent-as-copilot innovation: Zendesk deploys a two-pronged approach, an autonomous agent handles routine queries, and a "copilot" AI steps in to assist human agents when needed. This improves handoffs and keeps conversations flowing smoothly.

▪️ Real-world impact: Fewer escalations (down 20%), sharper intent understanding (AI flows cover 65%+ of chats), and a 5-point lift in suggestion accuracy across languages, these boosts translate directly into faster, more trustworthy customer experiences.

Why it matters? As AI blurs lines between service automation and human empathy, Zendesk’s GPT-5 leap is a blueprint for transforming support from transactional to intelligent. In an age where reliability and speed are table stakes, this kind of integrated AI isn’t just nice-to-have, it’s a game-changer.

THE AI INSTITUTE

How to use Hour One to instantly make video presentations from text❓

▪️ Visit Hour One’s text-to-video tool.

▪️ Paste your script or presentation summary.

▪️ Select a realistic AI avatar and language.

▪️ AI renders a video with lip-synced narration.

▪️ Download or share your presentation movie.

FOOD FOR PRODUCTIVITY

5 tools for your productivity

🎭 RehearseNow: Practice your lines solo using AI scene partners with realistic voices and auto-advancing teleprompter.

🛠 Supadev: Generate detailed project documentation instantly so your AI coding tools can work smarter and faster.

🖼 PixNova AI: Free, browser-based AI editor for image enhancements, face swaps, upscaling, background removal, and fun transformations.

🌐 TalkPal: Learn languages faster with a GPT-powered tutor, improve speaking, listening, writing, and pronunciation in 57+ languages.

📸 HeadshotPro: Create studio-quality professional headshots from just a few selfies used by Fortune 500 companies, fast and realistic.

Tool Video of the Day!

EVERYTHING ELSE YOU NEED TO KNOW

⚠️ Undercut: Google has quietly admitted, contrary to its upbeat messaging that the “open-web display advertising” arena is already “in rapid decline,” a warning buried in legal filings that could spell trouble for independent publishers. The company argues that forcing its ad tech arm to split up might worsen this downturn. It’s a sharp pivot from its rosy “web is thriving” rhetoric and a wake-up call for anyone counting on clicks to survive.

👥 Unsettling: Sam Altman dropped a candid bombshell - social media now feels eerily fake, thanks to bots dominating the conversation. He pointed out that AI-generated posts have made it nearly impossible to tell if you're interacting with a human or a clever algorithm. The realization? Even the architects of AI are unsettled and maybe itching to fix it.

💼 Game-changer: Motion, a Y Combinator-backed startup, just raised $38 million to build what it calls the “Microsoft Office of AI agents” for small and mid-sized businesses. Think seamless automation of workflows from data analysis to report generation without constant oversight. It’s a bold move that could redefine how SMBs run their operations.

🎓 Empowering: Google’s Gemini for Education is now live in over 1,000 U.S. colleges, touching the lives of more than 10 million students with AI tools that help structure thinking not just hand out answers. With free access, privacy safeguards, and a multi-year investment behind it, the platform is poised to reshape how students learn and educators teach.

AI SPECIAL EDITION

Cognition’s bold moves: Acquisition + $400m raise fuel AI coding ambitions

Cognition is making waves. After acquiring AI coding rival Windsurf less than two months ago, the San Francisco start-up just pulled off a massive $400 million funding round, valuing them at a staggering $10.2 billion.

What’s driving the excitement?

▪️ Strategic momentum: The Windsurf acquisition isn’t just symbolic; it supercharged revenue, bringing new enterprise ARR and expanding Cognition’s AI coding toolkit in a single stroke.

▪️ Investor confidence: Heavyweights like Founders Fund, Lux Capital, Bain Capital Ventures, 8VC, and others backed this round. That speaks volumes, especially amid growing skepticism about the wider AI bubble and stalled enterprise deployments.

▪️ Market validation: The hunger for AI tools that genuinely accelerate software development is real. Cognition’s Devin, an autonomous AI engineer is riding that trend, and this influx of capital will fuel scaling, innovation, and deeper integration into developer workflows.

Cognition isn’t just joining the AI race, they’re sprinting ahead. By combining Windsurf’s assets with major funding, they’re positioning Devin at the center of enterprise coding. The stakes are high, the mandate is clear and for anyone watching AI’s evolution, this is one to follow closely.

AI PROMPT OF THE DAY

📘 Prompt for creating an SOP for closing monthly books

Prompt: Create a step-by-step Standard Operating Procedure (SOP) for closing monthly books in a small to mid-sized business. Include tasks such as reconciling bank accounts, reviewing journal entries, validating invoices and receipts, accruals, generating financial statements, and internal review checkpoints. Make the SOP clear, repeatable, and audit-ready.

Helpful? Check out our best AI prompts!

Thanks for reading.

Until tomorrow!

Shinky & the Hanoomaan AI team